Terms.
Who we are.
Pilcrow is a sole proprietorship. We are not an LLC or corporation. These terms are an agreement between you and the individual operating under the Pilcrow name.
The preview.
We may build and publish a preview website for your business without prior consent, using publicly available information — your Google listing, your reviews, and your existing website if one exists. The preview is hosted on a URL unique to your business. We will email you that URL. If you would like the preview taken down, email us at hi@pilcrow.tld and we will remove it within 48 hours.
Payment.
Projects are billed in two equal installments. The first is due before development begins. The second is due upon delivery of the finished site. We accept payment by credit card, bank transfer, or check. Invoices are issued upon agreement and are due within 7 days.
Cancellation and refunds.
If you cancel before development begins, we will refund 100% of any payment made. If you cancel after development has begun but before delivery, we will refund 50% of the total project fee. We do not issue refunds after the finished site has been delivered. If you are dissatisfied with the delivered work, we will discuss a fair resolution on a case-by-case basis.
Ownership.
Upon full payment, you own the code and all original content we produced for your project. We retain the right to display the work in our portfolio unless you ask us not to in writing.
Limitation of liability.
Our liability is limited to the amount you paid us. We are not responsible for indirect, incidental, or consequential damages arising from use of the website we built. We make no guarantees about traffic, search rankings, or business outcomes.
Governing law.
These terms are governed by the laws of the State of Oregon. Any disputes will be resolved in Multnomah County, Oregon.
Questions.
Send questions about these terms to hi@pilcrow.tld.