Terms.
Who we are.
Pilcrow is a sole proprietorship. We are not an LLC or corporation. These terms are an agreement between you and the individual operating under the Pilcrow name.
Scope and process.
Each project begins with a direct conversation about your business and goals. We build a full working version of your site and share it with you for feedback before launch. One round of revisions is included in every build. Additional rounds are billed at $150 each. The scope agreed at the start defines what is included. Work beyond that scope is quoted separately before we begin.
Payment.
Projects are billed in two equal installments. The first is due before development begins. The second is due upon delivery of the finished site. We accept payment by credit card, bank transfer, or check. Invoices are issued upon agreement and are due within 7 days.
Cancellation and refunds.
If you cancel before development begins, we will refund 100% of any payment made. If you cancel after development has begun but before delivery, we will refund 50% of the total project fee. We do not issue refunds after the finished site has been delivered. If you are dissatisfied with the delivered work, we will discuss a fair resolution on a case-by-case basis.
Ownership.
Upon full payment, you own the code and all original content we produced for your project. We retain the right to display the work in our portfolio unless you ask us not to in writing.
Limitation of liability.
Our liability is limited to the amount you paid us. We are not responsible for indirect, incidental, or consequential damages arising from use of the website we built. We make no guarantees about traffic, search rankings, or business outcomes.
Governing law.
These terms are governed by the laws of the State of Oregon. Any disputes will be resolved in Multnomah County, Oregon.
Questions.
Send questions about these terms to keenan@pilcrowstudio.design.